Frequently Asked Questions

Sterility & Quality

Are your products sterile?

Yes — our sterile products (syringes, transfer pipettes, and centrifuge tubes) are individually sealed and sterile. Each product listing clearly indicates its sterility status. Our non-sterile products (such as the 3mL plastic droppers) are labelled accordingly.

What does LOT traceable mean?

LOT traceability means every batch of product is assigned a unique LOT number that can be traced back through our supply chain. This is essential for lab compliance, quality control, and audit documentation. LOT information is included with your order.

Are products individually sealed?

Yes. Our sterile products are individually wrapped and sealed to maintain sterility until point of use, ensuring integrity for sensitive lab, diagnostic, and research applications.

Ordering & Bulk

Do you offer bulk or institutional pricing?

Yes. We supply labs, universities, biotech firms, hospitals, and QA/QC facilities across Canada. For bulk or institutional orders, please visit our Bulk & Institutional Orders page or contact us directly for a custom quote.

Is there a minimum order quantity?

No — there is no minimum order quantity. You can order any amount directly through our store. For large volume orders, we recommend reaching out for bulk pricing.

Can I get a quote for a large order?

Absolutely. Contact us through our Order Inquiries & Support page with your required quantities and we'll respond promptly with pricing and availability.

Shipping

Do you ship across Canada?

Yes — we ship Canada-wide with fast domestic fulfillment. All stock is held domestically, so you avoid the delays and customs complications of ordering from US distributors.

How fast is shipping?

Orders typically arrive within 1–3 business days across Canada, depending on your location and the shipping method selected at checkout.

Do you ship to the US or internationally?

Currently we focus on Canadian orders. If you have an international inquiry, please contact us and we'll do our best to assist.

Products

Are your syringes compatible with standard Luer Lock fittings?

Yes. Our 1mL syringes feature a standard Luer Lock connection, compatible with all standard Luer Lock needles and fittings.

What material are the pipettes and droppers made from?

Our transfer pipettes and droppers are made from LDPE (Low-Density Polyethylene), which is flexible, chemically resistant, and suitable for a wide range of liquids including aqueous solutions, oils, and reagents.

Are the products autoclavable?

Our sterile products are single-use and not intended for autoclaving. For reusable or autoclavable options, please contact us to discuss your specific requirements.

Returns & Support

What is your return policy?

Please review our full Return & Refund Policy for details. If you received a damaged or incorrect item, contact us and we'll make it right promptly.

How do I contact you?

Visit our Order Inquiries & Support page to get in touch. We aim to respond to all inquiries within 1 business day.